Sterling Pro Solutions
Privacy Policy

Last Updated: July 10, 2025

Introduction

This Privacy Policy discloses the policies of Sterling Pro Solutions at www.sterlingprosolutions.com and its operator Sterling Pro Solutions LLC, a New Jersey LLC (collectively “we” or “us”) regarding the collection, use and disclosure of information that you (a “User”) submit to us or that is collected through your use of Sterling Pro Solutions.

Location

Sterling Pro Solutions is located in the United States and is subject to United States laws. If you are outside of the United States, your use of the website constitutes consent to the transmission of personal information to the United States. If your use of Sterling Pro Solutions is against the laws of your jurisdiction, it is your responsibility to refrain from the use of Sterling Pro Solutions.

Types of Personal Information Collected

“Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to a User. For purposes of this Policy, there is no meaningful distinction between the terms “personal information” and “personal data.”

Personal Information Collected - General

We collect the following items of personal information from Users:

Name, Address, Email Address, Telephone Number, Username, Account password, Geolocation information, Credit card information, Billing information, and information associated with other accounts belonging to the User.

Collection of Personal Information

Submission from User

Certain items of personal information we rely on you to submit to us. When a user creates an online account or submits a contact or quote request form, they voluntarily submit their Name, Email Address, and Telephone Number. This information is collected solely to establish communication and fulfill the request.

Before a Transaction

Before a transaction, we collect items of personal information from your submission including Name, Service Address (the location where the cleaning will occur), Billing Information, and Payment Details (such as credit card number or bank information). This information is necessary to finalize the service contract and process the financial transaction.

Automatic Collection

Certain items of personal information are collected from you upon visiting Sterling Pro Solutions. We automatically collect the following information when a user visits the website:

* Internet Protocol (IP) address

* Device and browser type (e.g., operating system, language preferences)

* Referring/Exit Pages (the website address that led you to our site and the address you go to when you leave)

* Date and Time Stamp of the visit

* Pages viewed and links clicked on our website

* General geographic location (derived from the IP address)

* Unique device identifiers and advertising IDs

Collection of Personal Information from Other Sources

We may collect Personal Information from third-party sources when a user chooses to log in or link their account using a social media platform (e.g., Google or Facebook), or when we use third-party lead generation and referral services to obtain contact information of potential clients.

Cookies and Other Tracking Technologies

Cookies: Sterling Pro Solutions utilizes cookies for the following purposes: Our first-party cookies are used to provide the basic functionality of the website. This includes remembering user preferences (such as language or saved items), authenticating user accounts to allow secure log-in, session management (keeping users logged in while they navigate the site), and processing online service bookings and payments. These cookies remain associated with you. Deleting these cookies may result in limited functionality.

Third Party Cookies: We work with third parties that place cookies on our Website to provide:

* Data Providers: We use third-party data provider cookies in connection with Sterling Pro Solutions. The following third parties utilize data provider cookies on Sterling Pro Solutions: Google Analytics (for traffic analysis), Google Ads (for advertising and conversion tracking), Meta/Facebook (for advertising and retargeting), and Third-Party Payment Processors (e.g., Stripe, PayPal, or whichever service you use for online payment). Third-party cookies are used for website analytics to help us understand visitor behavior, optimize advertising campaigns by tracking the effectiveness of ads, and facilitate secure payment processing for services booked through our site.

* Analytics: We use third-party analytics cookies to gain insight into how our visitors use Sterling Pro Solutions. The following third parties utilize cookies on Sterling Pro Solutions for analytics: Google Analytics, Microsoft Clarity, HubSpot. Analytics are used to measure website traffic, track user behavior to identify areas for improvement, diagnose technical issues, and understand the effectiveness of marketing campaigns to enhance the overall quality of service.

Third Party Cookies Control

To the extent Sterling Pro Solutions exercises any control over the cookies created by Third Parties, it will be done in compliance with this Privacy policy. Other companies' use of their cookies is subject to their own privacy policies and not ours.

Opting Out of Cookies and Other Tracking Technologies

* Opting out of Cookies: If you'd rather we didn't use cookies please configure your browser settings to reject cookies. Be aware that disabling these types of cookies may result in limited functionality of Sterling Pro Solutions.

* Opting out of Third-Party Cookies: To opt out of third party cookies, refer to the methods they have posted on their individual websites.

Use of Personal Information

In general, we use your personal information to:

* Process your order;

* Communicate with you regarding your order, your account, the use of our products or services, or otherwise provide customer service;

* Maintain your account and keep track of any purchases made by you;

* Authenticate your account credentials and identify you to log in to the Website;

* Personalize your experience on the Website;

* Send you marketing communications about services and products offered by Sterling Pro Solutions, Sterling Pro Solutions LLC and affiliate companies of Sterling Pro Solutions LLC, as permitted by law;

* Improve our website, your personal information may be analyzed to search for patterns which may help improve the overall website experience;

* Improve the customer service we provide, your personal information may be used for review and quality control purposes;

* Authenticate your credit or debit card account information;

* Create de-identified personal information to be used by us; and

* Use for any other reason you consent to.

Electronic Communications

Consistent with this Privacy Policy and as is permitted by applicable law, we may communicate with you via electronic messages, including email. We receive notice when you open an email or click a link within a marketing email.

Disclosure of Personal Information to Third Parties

We disclose the personal information we collect (or otherwise generate or obtain) for the following purposes:

* Social Media Providers. Disclosure of your personal information may be made to social media providers when you link your social media accounts to the Website.

* In the event of a corporate transaction. We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

* Use to protect against, investigate and deter fraudulent activity. When necessary, your personal information may be disclosed to third parties for the purpose of protecting against, investigating and deterring fraudulent, as well as unauthorized or illegal, activity.

* Defend our legal rights. To protect and defend the legal rights of Sterling Pro Solutions, and Sterling Pro Solutions’s employees, we may disclose your personal information. We may also require your personal information to defend against legal claims, or to establish our legal rights.

* To comply with and as required by law. We may disclose your personal information to government authorities or other relevant third parties in order to comply with applicable legal requirements, judicial proceedings, court orders, subpoenas, legal process, or lawful requests from governmental authorities.

* At your request. We also share your information as directed or requested by you, or subject to your consent. In some circumstances, you may have the right to opt-out or object to our sharing of your information with certain third parties.

The Ability of Others to View Your Information

When you use the Website, certain information you post or provide on the publicly available portions of the Website may become publicly available and may be collected and used by others, including people outside of the control of the Website. We have no obligations with respect to any information that you post to publicly available parts of the Website.

Security

We have implemented commercially reasonable safeguards to provide adequate protection for the storage and transfer of your Personal Information. Despite the measures we have taken, we cannot guarantee that your personal information will only be accessed by authorized parties. We are not responsible for third parties that circumvent the safeguards we have put in place. We will notify you if we become aware of unauthorized access of your personal information.

Retention of Personal Information

Unless there is something in this Policy to the contrary, we may retain your personal information for as long as your account is active and for a period of 7 years thereafter to allow you to re-activate your account without loss of information. We may also retain your personal information as necessary to comply with legal requirements and obligations, defend our rights, resolve conflicts, improve our website, address complaints, and enforce contracts.

Payment Processing and Card Data Storage

Sterling Pro Solutions uses third-party payment processors that are designed to comply with applicable payment security standards (such as PCI-DSS) to process payments. We do not store full credit card numbers on our servers. When you submit payment information through our Website, that information is transmitted directly to our payment processor. We may retain limited payment-related details (such as the billing name, billing address, payment method type, last four digits, expiration month/year, and transaction identifiers) for purposes such as bookkeeping, customer support, dispute resolution, refunds, and fraud prevention.

Social Media

We may allow you to link the account you create on Sterling Pro Solutions to your social media accounts to facilitate an easier and faster registration and log-in experience for the User. It also allows Sterling Pro Solutions LLC to respond to direct customer service inquiries and communicate with the User through their preferred social media channel. When you link your account, we may collect items of personal information from your social media. The personal information collected typically includes the User's Username/ID, Profile Picture, Email Address, Name, and general location (if publicly available). We only collect the information that the User explicitly authorizes the social media platform to share with us. We will only share your personal information with social media operators when you link your account. Further disclosure will only be done with your express permission.

Third Party Links

Sterling Pro Solutions may contain links to other sites that are not owned or controlled by Sterling Pro Solutions LLC. We are not responsible for the privacy practices or the content of such other websites and this Privacy Policy does not apply to any other sites. We make no representation regarding the privacy practices of any other sites regardless of whether we advertise on those sites or provide a link to those sites from our Website.

Your Choices and Rights

General: You may choose not to provide some of the personal information described above. Please note, however, that many of our services require some personal information to operate, so if you choose not to provide the personal information necessary to operate and provide you with a particular service or feature of that service, you may not be able to use that service or feature.

Consent: For any personal information that is collected, used or processed pursuant to your consent, you may withdraw your consent at any time by contacting us by one of the methods listed below. Withdrawal of your consent will not affect the use or collection of your personal information prior to your withdrawal.

Ability to Unsubscribe From Marketing Emails: You may “opt-out” of electronic communications from us. Users may opt out of promotional and marketing emails by clicking the 'Unsubscribe' link provided at the bottom of every email. Users may opt out of SMS/Text messages by replying with the keyword 'STOP' to any message they receive. Users may also contact us directly at our contact email address (listed in the Contact section) to request removal, or any method described in the electronic communication. This applies to promotional communications and not administrative communications we feel are necessary to provide the services on the Website.

Sharing with Third Parties

We share personal information with vendors and service providers that help us operate our business and Website (for example: website hosting, scheduling/CRM tools, analytics providers, advertising/retargeting partners, and payment processors). These vendors may process personal information on our behalf and under our instructions to provide services to us.

We may also permit certain third parties (such as analytics and advertising partners) to collect information from your device through cookies and similar tracking technologies when you visit our Website, as described in the “Cookies and Other Tracking Technologies” section. Where available, you can limit or disable cookies through your browser settings and other controls described in this Policy. We do not share your personal information outside of these scenarios unless you direct us to do so, you provide consent, or we are required or permitted to do so by law.

Corrections to Personal Information

If you have created an online account with us and would like to update the information you have provided to us, please access your account to view and update your information.

Do-Not-Track Requests

“Do-Not-Track” is a web browser setting that sends a signal instructing the website not to track a user. Sterling Pro Solutions currently does not have a mechanism to respond to “Do-Not-Track” requests.

State Privacy Rights (U.S. Residents)

Depending on where you live, you may have certain rights regarding your personal information. To the extent applicable, these rights may include the right to request access to personal information we maintain about you, the right to request deletion, the right to request correction of inaccurate information, and the right to opt out of certain uses of personal information such as targeted advertising.

How to submit a request: You (or an authorized agent, where permitted by law) may submit a request by contacting us using the information in the “Contact” section of this Policy. We may take steps to verify your identity before fulfilling your request. We will not discriminate against you for exercising applicable privacy rights.

Revisions

This Privacy Policy may be revised from time to time. We will post any such changes to this page and may otherwise post other alerts on the Website or communicate such changes through email. If you disagree with any such changes, please cease using the Website. Continued use following the posting of any such changes indicates your acceptance of the changes. If we make any changes to this Privacy Policy that materially impact previously collected personal information about you, we will make reasonable efforts to provide notice and obtain consent to any such changes as may be required by law.

Children’s Privacy

Our Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete it. If you believe that a child under 13 may have provided personal information to us, please contact us using the information in the “Contact” section of this Policy.

Terms of Use

This Privacy Policy is subject to the terms contained in Sterling Pro Solutions’s Terms of Use.

Contact

If you have any questions or concerns about this Policy or the way in which your personal information is handled, please contact us by phone at 973-355-7016, or by email at info@sterlingprosolutions.com.