Sterling Pro Solutions
SMS Privacy Policy

Last Updated: July 10, 2025

Introduction

We at Sterling Pro Solutions LLC believe in protecting the security and confidentiality of your personal information. This SMS Privacy Policy (the "Policy") discloses our policies regarding the collection, use, maintenance, and disclosure of your personal information obtained in connection with your participation in the SMS messaging service (the "Service"), that we make available to you through a third-party provider. This Policy only applies to the personal information obtained in connection with the Service. By opting into and using the Service, you agree to be bound by the terms of this Policy.

SMS Program Details

Program name: Sterling Pro Solutions SMS Updates.

What we send: Messages may include service-related communications such as quote follow-ups, appointment confirmations and reminders, scheduling updates, on-the-way notifications, service updates, requests for feedback, and billing or payment-related messages. If you separately opt in to promotional messaging, we may also send occasional promotions or special offers.

Message frequency: Message frequency varies based on your requests and service activity.

Costs: Message and data rates may apply, depending on your mobile plan.

How to get help: Reply HELP for help or contact us using the information in the “Contact” section below.

How to opt out: Reply STOP (or END, CANCEL, UNSUBSCRIBE, or QUIT) to stop receiving messages. After you opt out, we may send one final message confirming your opt-out request, and then we will stop sending messages unless you opt back in.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

Personal Information

“Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, there is no meaningful distinction between the terms “personal information” and “personal data.”

Personal Information Collected When You Opt-In

When you opt-in to the Service, we collect the following items of personal information directly from you:

* Your name

* Your phone number

Personal Information Collected from Service Provider

We collect the following items of personal information from the third-party provider when you use the Service:

* The content of any text messages that you send us

* The details of messages you send, such as the time and date of the message

* Your messaging history

Personal Information Automatically Collected

When you use the Service, our SMS service provider may provide us with certain technical and usage information related to messaging, such as message delivery status, timestamps (time and date sent/received), and other messaging metadata associated with your use of the Service.

Important clarification about website opt-in: If you opt in to SMS through our Website (for example, by entering your phone number and checking an opt-in box), or if you click a link in an SMS message that takes you to our Website, our Website may automatically collect certain information such as IP address, device/browser type, and information collected through cookies or similar tracking technologies. That website-related data collection is governed by our Website Privacy Policy (not this SMS Privacy Policy).

Other Personal Information Provided by You

We also collect other items of Personal Information voluntarily provided by you including, but not limited to, contact information provided in connection with an inquiry, comments, and other feedback.

No Sale of Personal Information

We do not sell or rent the personal information obtained in connection with the Service to other companies or individuals.

Use of Personal Information

We use your personal information:

* To deliver the Service to you.

* To communicate with you regarding inquiries or otherwise provide customer service.

* To maintain and support the Service.

* To personalize how you experience the Service.

* To improve the overall experience of the Service.

* To analyze the Service.

* To create de-identified personal information to be used by us.

* For any other purpose that you consent to.

Disclosure of Personal Information to Third Parties

We disclose the personal information we collect in connection with the Service for the following purposes:

* To provide the Service. We share your personal information with third-party service providers to help us provide the Service to you. We expect the service providers to use the information only to the extent necessary to provide the Service.

* No sharing for third-party marketing. Sterling Pro Solutions LLC does not sell your mobile number and does not share your mobile number, SMS opt-in information, or SMS message content with third parties or affiliates for their own marketing or promotional purposes. We may share this information with our SMS service provider and other vendors who help us operate the Service, solely to provide and support the Service.

* For reasons you consent to. We may share your personal information with third parties for any reason if we obtain your consent before doing so, or if you specifically direct us to share your personal information.

* In the event of a corporate transaction. We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

* Use to protect against, investigate and deter fraudulent activity. When necessary, your personal information may be disclosed to third parties for the purpose of protecting against, investigating and deterring fraudulent, as well as unauthorized or illegal, activity.

* Defend our legal rights. To protect and defend the legal rights of Sterling Pro Solutions LLC, and Sterling Pro Solutions LLC’s employees, we may disclose your personal information. We may also require your personal information to defend against legal claims, or to establish our legal rights.

* To comply with and as required by law. We may disclose your personal information to government authorities or other relevant third parties in order to comply with applicable legal requirements, judicial proceedings, court orders, subpoenas, legal process, or lawful requests from governmental authorities.

Security

We have implemented commercially reasonable safeguards to provide adequate protection for the storage and transfer of your Personal Information. Despite the measures we have taken, we cannot guarantee that your personal information will only be accessed by authorized parties. We are not responsible for third parties that circumvent the safeguards we have put in place. We will notify you if we become aware of unauthorized access of your personal information.

Retention of Personal Information

Unless there is something in this Policy to the contrary, we may retain your personal information for as long as you participate in the Service, and thereafter as long as necessary to comply with legal requirements and obligations, defend our rights, resolve conflicts, improve our website, address complaints, and enforce contracts.

Opt-In

A user provides their prior express written consent to receive recurring text messages from Sterling Pro Solutions LLC by:

(1) Entering their phone number on our website, checking a clear opt-in box, and submitting the form; OR

(2) Texting a specific keyword (e.g., CLEAN or JOIN) to our business phone number and replying to a subsequent confirmation message.

In all cases, consent is not a condition of purchasing any goods or services.

Opt-Out

At any time, you may opt-out of this Service by doing the following:

Users can opt out of the text messaging service at any time. To stop receiving all messages, the user may reply to any message with a standard opt-out keyword such as STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Upon receipt of an opt-out request, Sterling Pro Solutions LLC will send one final confirmation message acknowledging the request, and no further messages will be sent unless the user explicitly opts back in. You may also opt-out by contacting us by one of the methods in the Contact section of this Policy. You are not required by us to participate in the Service. You will not be discriminated against for choosing to opt-out of this Service.

Revisions

This Policy may be revised from time to time without prior notice to you. The changes to the Policy will be effective as soon as the updated Policy is posted. If you disagree with any such changes, please cease using the Service. Continued use following the posting of any such changes indicates your acceptance of the changes. If we make any changes to this Policy that materially impact previously collected personal information about you, we will make reasonable efforts to provide notice and obtain consent to any such changes as may be required by law.

Minors

Minors under the age of 18 may not use the Service. We do not knowingly collect information from children under 18 years of age. If you become aware that a minor under the age of 18 has used the Service, please contact us by the method listed below.

Terms of Use and Privacy Policy

This Policy is subject to the terms contained in Sterling Pro Solutions LLC’s Terms of Use and Sterling Pro Solutions LLC's primary Privacy Policy, both of which are available on Sterling Pro Solutions LLC's website at www.sterlingprosolutions.com. By signing up for the Service, you also agree to Sterling Pro Solutions LLC's Terms of Use and Privacy Policy.

Contact

If you have any questions or concerns about this Policy or the way in which your personal information is handled, please contact us by phone at 973-355-7016, or by email at info@sterlingprosolutions.com.